Refund & Cancellation Policy

1. Digital Signature Certificates (DSC)

Due to the secure and non-transferable nature of cryptographic certificates, the following refund rules apply for all Class 3, DGFT, and Document Signer applications:

• Before Verification Partner Approval: If you cancel your application before the verification partner has generated the certificate, you are eligible for a 100% refund minus a nominal processing fee of ₹150.
• After Issuance / Download: Once a DSC has been generated or downloaded to a USB token, no refunds can be processed under any circumstances.
• Rejections: If your application is rejected by the verification partner due to incomplete or fraudulent documents, no refund will be issued.

2. USB Token Hardware (Physical USB Tokens)

Due to statutory CCA cryptographic security norms, tamper-evident hardware sealing, and one-time initialization protocols, we do not accept exchanges or returns on physical USB Tokens once dispatched or delivered.

Defective / Transit-Damaged Token Procedure:

• In case of any defective USB token or transit damage received, you must report the issue within 24 hours of courier delivery.
• To validate the claim, you must send:
  1. Clear photos of the damaged courier parcel / packaging.
  2. Screenshots of the concerned driver utility or token manager software showing the hardware error or failure to detect.
• Contact our official support team within 24 hours via:
  • Email: support@dgsignz.com
  • Phone / Helpline: +91 8374103634
• Upon verification of your photos and software screenshots, our technical team will troubleshoot the issue remotely or arrange an immediate replacement token. Claims submitted after 24 hours of delivery cannot be entertained.

3. Business Softwares

For our SaaS and desktop software products (Restaurant Billing, MilkFlow, Invoice Software):

• We provide free demo periods for all our softwares. We encourage you to thoroughly evaluate the software during the demo period.
• Once a license key is generated or a subscription is activated, it is considered a final sale. No refunds will be issued for activated software.
• In case of technical issues, our support team will provide free assistance to resolve the problem.

4. Refund Processing Time

Eligible refunds will be processed within 5-7 business days and credited back to the original method of payment.